Thank you for buying KOED courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on KOED, you agree to our Privacy Policy, Terms of Use and Refund Policy.

Cancellation & Refunds: Online Training

For Instructor-Led Training:

1. Raise refund request within 7 days of purchase, of course. Money-back guarantee is void if the participant has logged into the e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
2. Refund requests beyond 7 days of purchasing the course will not be accepted, and no refund will be provided.
3. Refund on discounted or subsidised course fees is not applicable. The only option is to change the course.
4. A refund on the batch rescheduled by the participant is not applicable.
5. If the fee is submitted in part payments or if a token amount is paid to reserve the seat, then a refund is not applicable.

Refund requests can be initiated by:

1. Send a refund request email to arjun.kumar@koed.in
2. Contents of the email should include payment proof, course details and reason for refund.

Refunds: Duplicate payment

1. Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
2. KOED reserves the right to revise the terms & conditions of this policy without any prior notice.

Note: All refunds will be processed within 10 working days after the refund request is approved by KOED.